Terms of Service

Terms of Service Agreement

Digital Marketing Hub Australia

Thanks for choosing to work with Digital Marketing Hub Australia. By accepting our proposal, you agree to the following terms, which outline our mutual responsibilities and help keep the project smooth and stress-free for everyone.

What You’re Hiring Us For 
You’re engaging Digital Marketing Hub Australia to deliver services as outlined in your approved quote. This may include website design, content updates, SEO, technical development, or other agreed works.

What We Both Agree To 

    Your Responsibilities: 

  • You confirm you have the authority to enter into this agreement on behalf of your organisation.

  • You agree to provide us with all necessary content, images, and information in the requested format and timeframe.

  • You’ll review our work promptly, provide feedback, and approve progress as needed. If delays occur on your end, this may affect timelines and incur extra fees.

  • You’ll adhere to the agreed payment schedule.

    Our Responsibilities: 

  • We’ll deliver the project as per the approved quote and in line with current industry standards.

  • We’ll communicate clearly, meet agreed milestones, and let you know if additional costs arise due to changes or delays.

Design & Revisions

Your project includes one main design concept and up to two rounds of revisions.

  • Feedback must be provided within 5 business days of receiving design proofs. If we don’t hear from you in that time, we’ll consider the work approved and move on.

  • Additional revisions outside the included rounds will be billed at our standard hourly rate.

  • If you’re not satisfied with the design and wish to cancel, you’ll be invoiced for all completed work to date.

For templated builds, you’re responsible for supplying content that fits the available sections. Font styles will follow the template, but we’ll customise colours to suit your branding.

Custom HTML and CSS
If the project involves custom coding, we’ll develop these using valid HTML and CSS code and test all our markup and CSS in current versions of all major desktop browsers. We are not responsible for design representations within outdated browsers.

Content & Copy 

We’re happy to assist with general formatting, headings, and calls to action—but any industry-specific, technical, or compliance-based content will need to be provided by you, as you’re the expert in your field.

Unless copywriting is included in your quote, we do not write or rework content from scratch. To help keep your project on track:

  • Please supply final, proofread text via Microsoft Word or a shared document.

  • Clearly indicate which content belongs to each page or section.

  • Keep word count in mind—if text is too long for the design layout, we may adjust it for better visual flow.

Please note: You will always receive the opportunity to review and approve all final website copy before your site goes live.

Images

You’re responsible for providing high-quality, web-optimised images, clearly labelled for the correct pages or sections.

If images aren’t supplied, we’re happy to source professional stock images for you. Additional charges may apply, but we’ll always let you know in advance before any costs are incurred.

    3rd Party Tools & Plugins Additions

    We’re happy to implement third-party tools (e.g. premium plugins or embedded widgets) if they are listed in your quote.

    If additional troubleshooting, custom coding, or setup is required, we’ll let you know and bill accordingly at our hourly rate if you choose to proceed.

    Changes & Scope Creep 

    Your quote covers specific work. If you change your mind or request extra features/pages, that’s totally fine—but:

    • These will be quoted and approved before commencement.

    • Additional work may delay timelines.

    • Extra work will be charged at our current hourly rate of $118 (+gst).

    Project Completion 

    Once your site is ready, you’ll receive an email notification. Please review it within 5 business days. Any work after this period will be billed at our current hourly rate.

    Technical Support & Hosting 

    We can host your website ourselves or set you up with one of our trusted hosting providers—whichever suits your needs best. 

    Please note:

    • Our standard hosting includes WordPress and PHP version updates, but does not include theme or plugin updates unless a maintenance plan is arranged.

    • We do not host or manage email accounts.

    • Hosting services are available exclusively to existing website clients.

    • Cancelling hosting requires one (1) months’ written notice.

    Legal stuff
    We can’t guarantee that the functions contained in any web page will always be error-free and so we can’t be liable to you or any third party for damages, including lost profits, lost savings or other incidental, consequential or special damages arising from your website’s use or inability to operate this website and any other web pages, even if you have advised us of the possibilities of such damages.

    If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.

    This agreement is a legal document under exclusive jurisdiction of the courts of Queensland, Australia.

    Copyrights
    You guarantee to us that any elements of text, graphics, photos, designs, trademarks, or other artwork that you provide us for inclusion in the website are either owned by you, or that you have permission to use them.

    When we receive your final payment, copyright is automatically assigned as follows:
    You own the code, graphics and other visual elements that we create for you for this project.

    Files and assets will be stored in your WordPress CMS; we are not responsible for storing project files after handover.

    We love to show off our work and share what we have learned with other people, so we reserve the right to display and link to your completed project as part of our portfolio and to write about your website on any media platform.

    Conflict of Interest

    If you engage on an ongoing search engine optimisation (SEO) plan with us, we will not provide the same SEO service for a direct competitor in your region. This guarantee does not include state or national coverage as is common for online services, and is specific to bricks and mortar type business operations.

    Payments – This one’s IMPORTANT
    We are sure you understand how important it is as a small business that you pay the invoices that we send you promptly. As such, you agree to the following payment schedule:

    Website Builds and Rebuilds
    • 50% deposit upon acceptance of your proposal
    • 50% balance prior to the website being launched in a live environment

    * Not applicable to business packages or single page websites (landing pages).

    Ongoing SEO & Google Ad Plans
    Initial payment due prior to commencement or as otherwise agreed. 

    All Other Projects
    Full payment prior to commencement of project, or as otherwise required as per invoice.

    *PAYMENT PLANS ARE AVAILABLE. Please contact us for further information.

    Note: Once your site has been tested and is ready to go live—whether using your final content or placeholder text and images—we’ll issue the final invoice. After payment is received, we’ll hand over the project and guide you through how to update your content when you’re ready.

    If payment hasn’t been made within the agreed terms, we may need to pause further work or remove the site from our testing server until the invoice is settled.

    Handover Training

    Handover training of up to one hour will be provided the following criteria have been met:

    • it is included in your quote
    • you have requested handover training no later than two weeks prior to project completion
    • final payment has been received

     

    And Finally
    Authorising this project requires an email response from you confirming that you have accepted the proposal and service agreement and would like to move forward with your project.

    If you are unclear on any of the above conditions, please contact us at hello@digitalmarketinghub.com.au